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Service From Start

service from the startService from the Start LITE is a unique prepaid service package that provides an extension to the warranty period along with the additional benefit of an enhanced level of service both during the warranty period and for the duration of the service contract. Purchased together with, or within 90 days of, the Motorola hardware purchase, this multi-year offer provides you with coverage for either 3 or 5 years.

Service from the Start LITE comprises Hardware Repair with five day turnaround time and one way shipping. Hardware Repair is completed at a Motorola-operated or supervised facility that employs the same test equipment and original Motorola components used in the manufacture of the equipment. Products are repaired to ensure full compliance is met with the product specifications published by Motorola at the time of delivery of the original product via:Service from the Start LITE is a unique prepaid service package that provides an extension to the warranty period along with the additional benefit of an enhanced level of service both during the warranty period and for the duration of the service contract.

Purchased together with, or within 90 days of, the Motorola hardware purchase, this multi-year offer provides you with coverage for either 3 or 5 years. Service from the Start LITE comprises Hardware Repair with five day turnaround time and one way shipping. Hardware Repair is completed at a Motorola-operated or supervised facility that employs the same test equipment and original Motorola components used in the manufacture of the equipment. Products are repaired to ensure full compliance is met with the product specifications published by Motorola at the time of delivery of the original product via:

  • Repairs, adjustments and restorations, if appropriate, of any covered product(s) that malfunction while being used within the operational and environmental parameters specified by Motorola.
  • Product updates, if applicable, as may be defined occasionally by Motorola Engineering Change Notices.

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Warranty STANDARD LITE ESSENTIAL COMPREHENSIVE
Coverage 2years 3 or 5 years 3 or 5 years 3 or 5 years

Turnaround Time

(does not include time in transit)

10 Days+ 5 Days Next day Same day
Warranty cover
Manufacturer Defects Only  Manufacturer Defects Only  Normal Wear and Tear Normal Wear and Tear
Accidental breakage No coverage No coverage No coverage Yes

Technical Telephone Support

No No Yes Yes
SW Support Bug Fix only Bug Fix only Included Updates Included Updates
Shipping 1-Way 1-Way 1-Way 2-Way

 

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