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Mototrbo Radios Warranty

MOTOTRBO IS DESIGNED AND BUILT FOR LONG-LASTING PERFORMANCE, BUT IT IS NOT ALWAYS POSSIBLE TO PREVENT EVERY EQUIPMENT FAILURE

Components can fail and software can become outdated over time leading to users out of communication with the rest of the team. Ensuring you have a plan in place to get communications flowing again is critical to a smooth running business.

MOTOTRBO includes a two year warranty as standard that provides software updates, technical support and hardware repair. To maintain your MOTOTRBO radio so that it continues to operate at optimal levels, optional service packages are also available to provide extended and enhanced levels of protection including cover for accidental damage and wear and tear.

Service Mototrbo Radios

2-YEAR MANUFACTURER DEFECT REPAIR

Manufacturers defect repair provides cover to repair any failed MOTOTRBO radios caused by a manufacturing issue. Repairs are carried out to the highest quality standards by trained technicians at our central repair facility.

20-DAY HARDWARE REPAIR (MANUFACTURING DEFECT ONLY)

During the 2-year manufacturing defect repair period, Motorola offer 20-day turnaround* on any failed units in our repair facility. One-way shipping of the radio from the repair facility is included with the hardware repair.

3-DAY HARDWARE REPAIR (INCLUDING WEAR AND TEAR)

Motorola Repair service builds on the Enhanced Warranty to give you 3-day processing in our dedicated repair centre where manufacturing defects and wear and tear repairs are included. One-way shipping of the radio from the repair facility is included with the hardware repair.

NEXT-DAY HARDWARE REPAIR (INCLUDING WEAR AND TEAR + ACCIDENTAL DAMAGE)

Motorola Repair with Accidental Damage plan builds on the Enhanced Warranty to offer next-day repair on all radios and includes wear and tear and accidental damage repairs, giving you complete peace of mind when it comes to protecting your fleet. The advanced plan also includes two-way shipping.

SOFTWARE UPGRADES (2 YEAR OR 5 YEAR)

At Motorola Solutions, we are constantly innovating and adding new features through our software releases. Take advantage of these updates and enhancements with access to the latest versions of firmware for your radio. The Enhanced Warranty provides you access to the latest versions of firmware for your radio for 5 years.

TELEPHONE SUPPORT (2 YEAR OR 5 YEAR)

Our radio experts can provide assistance over the telephone for a wide range of technical issues. Standard Warranty gives 2 years of access to technical support. Enhanced Warranty, Enhanced Warranty with Repair and Enhanced Warranty with Hardware repair and Accidental damage Service plans give a full 5 years access to technical support.

*Turnaround time stipulates the time taken in our central repair facility. It does not include shipping time.

DP1400, SL1600, SL2600, DM1000 AND DM2000 SERIES

Coverage/Warranty STANDARD ESSENTIAL ESSENTIAL WITH
HW REPAIR
ADVANCED
2-year manufacturers defect repair YES YES YES YES
20-day hardware repair (defect only) YES YES YES YES
2-years of software upgrades YES YES YES YES
2-years telephone support (8/5) YES YES YES YES
5-years of software upgrades --- YES YES YES
5-years telephone support (8/5) --- YES YES YES
5-year hardware repair  ---  --- YES YES
3-day hardware repair turnaround
(incl. normal wear and tear)
 --- ---  YES YES
Next-day hardware repair turnaround
(incl. normal wear and tear and
accidental damage)
--- ---  --- YES

 

DP2000e, DP3000e, DP4000e, DP4000 Ex, SL4000e AND DM4000e SERIES

Coverage/Warranty ENHANCED ENHANCED WITH
HW REPAIR
ENHANCED WITH
HW REPAIR & ACCIDENTAL
DAMAGE
2-year manufacturers defect repair YES YES YES
20-day hardware repair (defect only) YES YES YES
5-years of software upgrades YES YES YES
5-years telephone support (8/5) YES YES YES
5-year hardware repair --- YES  YES
3-day hardware repair turnaround
(incl. normal wear and tear)
--- YES YES
Next-day hardware repair turnaround
(incl. normal wear and tear and
accidental damage)
--- ---  YES

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