Service From Start
Service from the Start LITE is a unique prepaid service package that provides an extension to the warranty period along with the additional benefit of an enhanced level of service both during the warranty period and for the duration of the service contract. Purchased together with, or within 90 days of, the Motorola hardware purchase, this multi-year offer provides you with coverage for either 3 or 5 years.
Service from the Start LITE comprises Hardware Repair with five day turnaround time and one way shipping. Hardware Repair is completed at a Motorola-operated or supervised facility that employs the same test equipment and original Motorola components used in the manufacture of the equipment. Products are repaired to ensure full compliance is met with the product specifications published by Motorola at the time of delivery of the original product via:Service from the Start LITE is a unique prepaid service package that provides an extension to the warranty period along with the additional benefit of an enhanced level of service both during the warranty period and for the duration of the service contract.
Purchased together with, or within 90 days of, the Motorola hardware purchase, this multi-year offer provides you with coverage for either 3 or 5 years. Service from the Start LITE comprises Hardware Repair with five day turnaround time and one way shipping. Hardware Repair is completed at a Motorola-operated or supervised facility that employs the same test equipment and original Motorola components used in the manufacture of the equipment. Products are repaired to ensure full compliance is met with the product specifications published by Motorola at the time of delivery of the original product via:
- Repairs, adjustments and restorations, if appropriate, of any covered product(s) that malfunction while being used within the operational and environmental parameters specified by Motorola.
- Product updates, if applicable, as may be defined occasionally by Motorola Engineering Change Notices.
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Warranty | STANDARD | LITE | ESSENTIAL | COMPREHENSIVE |
Coverage | 2years | 3 or 5 years | 3 or 5 years | 3 or 5 years |
Turnaround Time (does not include time in transit) |
10 Days+ | 5 Days | Next day | Same day |
Warranty cover |
Manufacturer Defects Only | Manufacturer Defects Only | Normal Wear and Tear | Normal Wear and Tear |
Accidental breakage | No coverage | No coverage | No coverage | Yes |
Technical Telephone Support |
No | No | Yes | Yes |
SW Support | Bug Fix only | Bug Fix only | Included Updates | Included Updates |
Shipping | 1-Way | 1-Way | 1-Way | 2-Way |